LODGE CONCIERGE

at Lizard Creek Lodge

We will communicate with you during your stay via a text service app. We will email you a post-stay survey about your experience, we appreciate your feedback.

We will communicate with you credit card issuer for the purpose of setting aside any amount of money for the charges of the entire stay plan an additional increment. In the event that the indication person, company, or association fails to pay for any part or the full amount of these charges, personal liability for this bill is not waived.

Important Information

  • Check-In: From 5:00 PM
  • Check-Out: By 10:00 AM
  • If you are arriving after 8pm please call 250 423 9086
  • Front Desk is open 10am - 8pm
  • We cannot currently offer stay over service
  • Please contact Front Desk if you require any additional amenities
  • Take all garbage & recycling to external dumpsters
  • Call Front Desk with requests
  • Only emergency maintenance can be undertaken during your stay
  • Your group will need to vacate the room whilst work is being completed
  • Take all garbage & recycling to external dumpster and load dishwasher will all used items
  • Please text us when you are leaving
  • Leave keys in the room
  • We cannot currently offer late checkout or luggage storage

Networks:

  • The Lodge - Lizard Creek Guest WiFi
  • Hartley Building - LCLWiFi2
  • Morrissey Building - LCLWiFi3

Password - lovefernie

  • Lockers for The Lodge (main building) are located on level 1.
  • The Ski Valet for The Hartley & Morrissey buildings is located by the Elk Chair.

Please Note: Skis & Snowboards are not permitted in hallways, rooms or balconies.

The Fitness Centre is located on level 1 of the main building. Please check with the Front Desk for access.

  • 10:00 AM - 8:00 PM Daily
  • Maximum 4 guests

Building doors may be locked, your room key will be required for access.

Lizard Creek Lodge Policies

Guests are responsible and will be charged for any damage to the property while onsite.

Each unit is allotted 1 underground and 1 above ground parking spot. Additional and oversized vehicles as well as tow-behinds (RVs, trailers, boats, campers etc.) must be parked offsite. Please contact us for further details on offsite parking.

Our lodge is a pet-free facility with the exception of service animals with proper documentation. Please let us know in advance if you are traveling with a service animal.

Bikes can be locked to our free-standing bike racks in the parkade or kept on or in your vehicle. Skis and snowboards can be stored with Ski Valet. No sports equipment is permitted in any units, hallways or balconies. A minimum $200 charge will be applied to any guests who have bikes or skis/snowboards in the units or on the balconies.

No smoking or vaping in rooms, interior common areas, or balconies. Guests can smoke or vape only in our designated smoking area. A minimum $250 charge will be applied to any guests smoking or vaping in any non-designated areas of the hotel.

11:00 PM to 7:00 AM. After hour noise complaints will be handled by the RCMP. Guests may be evicted from the property.

Guests cannot use the barbecues located on some of the balconies. These barbecues are Owners personal property and can only be used by the Owner.

Lizard Creek Lodge is not responsible for any lost or stolen items. Please ensure your personal belongings are secure.

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Frequently Asked Questions

Press "3" on the TV remote.

Press the "Guide" on the Shaw remote.

Heating is controlled via the thermostat on the wall.

  • Ensure that the left hand lever is set to "fan" (for continuous) or "auto" (activated when temperature drops).
  • Ensure the right had lever is set to "heat" or "cool" for desired temperature.
  • Use the lever on the bottom to set desired temperature.

Pull the O-Ring around the bath faucet.

Ensure that both door locks are in the unlock position. Test the external door knob before closing the door to ensure you can get back in.

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