COVID-19 POLICIES & PROCEDURES

ALL RESORT GUESTS MUST MAINTAIN SOCIAL DISTANCING OF 2 METERS AT ALL TIMES AND FOLLOW ALL PUBLIC HEALTH AND SAFETY RECOMMENDATIONS AS SET OUT BY THE PROVINCIAL HEALTH OFFICER.

IMPORTANT INFORMATION

NOTICE

At Lizard Creek Lodge, we are committed to providing a safe environment for both our guests and team members. We have redefined our cleaning and safety standards as well as our staff education and training to align with the recommendations and guidelines provided by the Government of BC, BC Ministry of Health, Interior Heath, and BC Center for Disease Control.

By booking and visiting Lizard Creek Lodge, you agree that you have read, understand and will adhere to the policies & procedures outlined below. Any guest that is found to be in contravention of these policies & procedures will be asked to leave the property and may be treated with disciplinary action. No refunds will be provided.

We thank you in advance for doing your part to help stop the spread of COVID-19.  Please stay safe and enjoy the fresh mountain air.

FOR THE SAFETY OF RESORT GUESTS AND OUR STAFF PLEASE DO NOT VISIT IF ANY OF THE FOLLOWING APPLY:

  • If you are sick or experiencing symptoms of COVID-19 (fever, sore throat, cough, difficulty breathing)
  • Live in a household with someone with COVID-19, symptoms of COVID-19 or who is self isolating due to possible exposure to COVID-19
  • If you have travelled outside of Canada in the past 2 weeks or been in contact with anyone who has travelled outside of Canada in the past 2 weeks.

GUEST & HEALTH SAFETY

  • Enhanced cleaning measures and increased frequency of cleaning.
  • Reduced guest contact with hotel staff.
  • New engineering controls in common areas and at the front desk.
  • Hand sanitizing stations available in common areas of the hotel including, front and rear entrances, as well as in each elevator.
  • Signage in public spaces and in the elevator reminding guests to maintain social distancing and practice proper hand hygiene.

CLEANING & DISINFECTING

We are continually monitoring industry best cleaning practices; ensuring we are providing the highest level of cleaning and disinfecting.

  • We have developed a comprehensive cleaning plan and checklists to ensure we our cleaning procedures and frequencies are being achieved.
  • We use Government of Canada cleaning agents and disinfectants.
  • On top of our normal cleaning schedule, we have purchased professional cordless electrostatic sprayers, allowing us to disinfect more surfaces multiple times a day through dispelling a thinly sprayed disinfect. Not only will this help with turning over our rooms in between guests it will be extremely useful in cleaning high touch areas across the hotel daily including door knobs, elevator buttons and more.

STAFF HEALTH & SAFETY

We are committed to providing a safe work environment for our staff.

  • We have developed COVID 19 specific staff training passports and education documents to ensure our staff fully understand COVID 19 and our new standard operating procedures.
  • All staff are screened upon arrival to work each day.
  • Employees follow strict guidelines, including utilizing Personal Protective Equipment, frequent and stringent hand-washing protocols, and proper glove use and disposal.
  • Employee workstations are cleaned and disinfected after every shift.
  • Employees are empowered to stay home if unwell, communicate their potential exposure to COVID-19 with management, and will be fully educated on how to maintain a safe and clean home. 

Guest Services & Amenities

Concierge
We currently do not have a hotel concierge; however please reach out to our front desk team and they will be happy to assist you with booking any Fernie Alpine Resort activities or lift tickets.

The Lodge Pool & Hot Tub
The Lodge pool & hot tub are open and being operated in accordance with the Guideline for Swimming Pools COVID-19 provided by Interior Health. Use of the pool and hot tub area is available on an exclusive basis and must be pre-booked through the front desk a maximum of 24 hours in advance. First come, first serve. We have limited availability each day; and may not be able to accommodate all guests. All pool & hot tub usage is at the sole discretion of the Hotel Management Team. For more information or to book, please contact the front desk (250) 423-2057.

Fitness Center
Our fitness center is open, with a maximum of four (4) occupants at a time. First come, first serve. For more information please contact the front desk (250) 423-2057.

Cirque Restaurant & Bar
Cirque Restaurant is open Thursday, Friday and Saturday nights from 4:00 - 9:00 pm (dinner service starts at 5 pm). Reservations required. For more information please visit Cirque Restaurants webpage or call (250) 423-2056

Ice Bar
The Ice Bar is currently closed.

Neve Spa
The spa is currently closed.

Lounge
Our guest lounge is currently closed.

Check-in/out

Curbside Check-in
Check-in after 5:00pm using our new curbside check-in process:

  • Step 1: Park outside The Lodge
  • Step 2: Remain in your vehicle
  • Step 3: Call (250) 423-2057 for service
  • Step 4: Check-in will be done over the phone
  • Step 5: Follow instructions on how to pick up your keys
  • Step 6: Enjoy your stay

Contactless Check Out
Checkout time is before 10:00 AM.

When checking out we ask that you leave your keys in your room and call the front desk from you room phone to let us know you are departing. Once checked out, we will email you a copy of your receipt.

Sorry we can’t accommodate late checkout requests at this time.

Guest Rooms

Room Inventory

  • We have removed many non-essential items such as decorative pillows, additional bedding, note pads, and pens from our rooms in an effort to help provide better cleaning
  • Kitchen inventories have also been reduced to essential items only. We fully wash all kitchenware between guests.

Housekeeping

  • We no longer offer daily housekeeping service. If you require any additional items or disposable amenities during your stay, please let us know and we will deliver it to your door.
  • We kindly ask that all guests remove the garbage from their room and dispose of it in the appropriate dumpsters upon departure. 

Maintenance

  • Any emergency maintenance issues that may arise during your stay that require immediate attention will be looked after by our experienced maintenance employees once you have vacated your room for the day. Any non-emergency maintenance items will be attended to upon your departure.
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